Johnston & Murphy Program

Johnston & Murphy (J&M) is committed to socially responsible management practices—in both its own operations, and in its supply chain. Through their Supplier Code of Conduct, Johnston & Murphy has committed to a set of principles related to social and environmental impacts that factories must adhere to. J&M expects all factories producing for the company to comply with local laws regarding labor and occupational health and safety, that workers are not subjected to threats or coercion, and that all any salient environmental impacts are managed effectively.

Program Details

The Johnston & Murphy social compliance audit program is managed by Sumerra. J&M factories are required to undergo audits on an annual basis. The program offers an Audit Acceptance Protocol that allows factories to submit a previously completed social compliance audit—commissioned by another brand or commissioned by the factory itself—in lieu of undergoing a new J&M social compliance audit. Alternatively, a Factory has the option to request a ‘J&M Audit’ that is managed by Sumerra. The program is designed to reduce audit fatigue experienced by J&M Suppliers.

1. Audit Acceptance Protocol

In lieu of undergoing the annual J&M social compliance audit, J&M Suppliers can submit a non-J&M commissioned audit to fulfill the requirement. Suppliers have 2 options for utilizing the Audit Acceptance Protocol for the annual audit requirement:

  1. OPTION 1: Audit Acceptance – Prior Audit:
    Suppliers can submit a social compliance audit that was performed prior to receiving this notification. If the supplier chooses this option, the audit must meet the following requirements:

    • The audit was performed within 6 months of the audit deadline (provided in the Audit Notification Letter)
    • The audit was performed by a third-party auditor(s).
    • The audit included all J&M production lines and common areas.
    • The audit covered labor and Heath, Safety, and Environmental (HSE) management.


  2. OPTION 2: Audit Acceptance – Upcoming Audit:
    Suppliers can schedule and manage an audit to be performed after this notification. If the factory chooses this option, the audit must meet the following requirements:

    • The audit must be submitted by the ‘audit acceptance- Upcoming Audit’ deadline (provided in the Audit Notification Letter)
    • The audit must be performed by a third-party auditor(s).
    • The audit must include all J&M production lines and common areas.
    • The audit must cover labor and Health, Safety, and Environmental (HSE) management.


All audits submitted for the Audit Acceptance Protocol must be submitted in one of the following formats:

  • Full audit report
  • Audit summary + List of non-conformances/List of issues

The supplier must also complete the Audit Acceptance Questionnaire (AAQ) used by Sumerra to determine audit validity. The AAQ consists of a list of questions about the supplier and the audit submitted for acceptance. Once completed, payment will be required prior to Sumerra beginning our review of the Audit Acceptance. Cost details and instructions are provided in the initial communication from Sumerra.

Once an audit has been submitted and payment received, Sumerra will review the information to verify the audit meets Johnston & Murphy’s expectations. If there are any zero tolerance issues identified in the audit, a follow-up audit may be required to verify the status of the issue. Once the Quality Review is complete, all Audit Acceptance that ‘pass’ will move into the Corrective Action Plan (CAP) Management phase of the process (see Section 3 below).

For more information regarding the Audit Acceptance Protocol, please refer to the FAQ page below.

Audit Acceptance Protocol FAQ

2. Johnston & Murphy Audit Protocol

If the supplier is unable to provide an audit that meets the requirements for the Audit Acceptance Protocol, the supplier must schedule a social compliance audit through Sumerra. This is Option 3: J&M Audit. Sumerra will schedule the audit during the audit month it is due, using a qualified third-party Auditor to perform the audit. Following the audit, the Sumerra Quality Assurance team reviews the audit for consistency and accuracy. Once the Quality Review is complete, results will be communicated to the Supplier and next steps in regards to the Corrective Action Plan (CAP) Management will be communicated (see Section 3 below for additional information on CAP).

NOTE: Audits managed by Sumerra are not required to go through the Audit Acceptance Protocol.

NOTE: Audit cancellation fees apply for audits cancelled.

For more information in regards to a J&M audit, please refer to the FAQ page below.

J&M Audit FAQ

3. Corrective Action Plan (CAP) Management

As part of the Johnston & Murphy program, all Audit paths include a Corrective Action Plan (CAP) Management process. CAPs are developed and CAP issues are tracked for all audit reports.

There are 3 check in points during the CAP follow up Process:

  • Initial development and check in (approximately 10 days after Audit Acceptance or J&M Audit Process is completed)
  • 45 Days
  • 90 Days

During these check ins, Sumerra tracks the CAP closure progress by gathering information from the supplier. Once an issue is properly remediated, with information provided to Sumerra demonstrating
this remediation, the issue is closed.

Any zero-tolerance issue identified in the audit require a follow-up audit to verify remediation. Sumerra will communicate with the supplier to schedule the follow-up audit.